I have gotten so many useless emails from companies talking about continuity of services etc.  I thought I would share this email from CAA South Central Ontario that I thought was impressive.  Essentially they are giving healthcare workers and first responders, whether members or not, free roadside assistance in Ontario during this crisis.  They also announced that “When we’ve got extra capacity amongst our fleet of vehicles and drivers, we are working with these organizations to assist with delivering vital supplies where they’re most urgently needed.

 

A Responsibility to Do Something Good
A lot has happened over the past two weeks.

When the COVID-19 pandemic started to have significant impacts on the community, we acted quickly to proactively work with Members and customers to help them navigate travel plans and travel insurance coverage.

We temporarily closed all CAA stores across South Central Ontario and asked all CAA Associates to work from home. We also made the hard decision to implement contact-free service throughout our roadside network in an effort to keep CAA drivers and our Members safe.

We are doing our part to help contain this pandemic, but as a care-driven company, built on the values of making a difference in the community, to us, that isn’t enough.

This week, we quickly started looking at how else we can make a difference during this difficult time.

Now that we have been deemed an essential service by the Government of Ontario and we can continue to operate, we feel a responsibility to not just help our Members, but to do something good for the community.

I wanted to share a few things we are working on to help make a difference for people during this crisis.

1.  Support for our healthcare workers and first responders. Those working on the front lines of this crisis have enough to worry about, and we want to make sure they are able to get to and from work safely. We are now offering them free roadside assistance in Ontario during this crisis.

If you work in a hospital or health care centre, or as a first responder for emergency services, you can request CAA Roadside service by calling *222 or 1-800-222-4357.

This free service is currently being offered to Members and non-Members alike. If you are a Member and a healthcare worker or first responder, these calls will not be counted on your Membership.

2.  Delivery of vital food and supplies. CAA has actively reached out to see how we can be of service to those delivering front-line care. We have connected with several large organizations in need, such as food banks, Meals on Wheels, pharmacies, and other community service groups. When we’ve got extra capacity amongst our fleet of vehicles and drivers, we are working with these organizations to assist with delivering vital supplies where they’re most urgently needed.

Our Associates are always looking for ways to make people’s days better and to keep them safe. We will continue to explore opportunities in which we can help ease the burden of this crisis on our Members and the community at large.

We encourage our incredible Member community to continue to do what’s necessary as we all face this crisis together. Stay safe, practice social distancing to keep yourselves and our communities safe, and reach out to vulnerable community members to help them feel less alone. We are in this together!

Thank you for your continued support and stay safe.

Sincerely,

Jay Woo
President and CEO
CAA Club Group