How long does it take the Charities Directorate to answer a call, respond to a letter or respond to a charity application? Well, it depends. But you might find CRA’s Service standards for charities and charitable giving helpful in getting a sense of average times. For example over 80% of the time CRA answers calls within 2 minutes! When someone calls me I typically answer the phone within 3-5 seconds!
Service standards for charities and charitable giving
http://www.cra-arc.gc.ca/gncy/prgrms_srvcs/stndrds/srvc-stdrds-chrts-gvng-eng.html#chrts2
Related Posts
April 14, 2021
If a charity official donation receipt does not have all mandatory elements then it can be invalid
In a recent Federal Court of Appeal case called Kueviakoe v. Canada, the court decided that an official donation receipt lacking certain basic or…
April 10, 2021
Employees in the Canadian Charity Sector -most charities either have no employee or 1 employee
I recently read a very good report from The Charity Report dealing with charity sector employees entitled Charity Sector Employees: Employee…
April 7, 2021
Centre for Inquiry Canada publishes report on “The Costs of Religion in Canada”
Someone sent me a link to a report from the Centre for Inquiry Canada entitled "The Costs of Religion in Canada". It is advocating for…